Board Directors – Carers QLD

Windsor Group has been appointed by Carers Queensland to partner on the recruitment of three Non‑Executive Directors. This search forms part of a broader board renewal and capability‑building process, supporting the organisation’s next phase of growth, governance maturity, and strategic impact.

This landing page has been prepared for public consumption and provides an overview of the organisation, board context, and the opportunity for prospective directors. Additional confidential information will be shared with shortlisted candidates at the appropriate stage of the process.

Carers Queensland is the peak body representing carers across Queensland, advocating for and supporting more than 600,000 carers, including a significant cohort of young carers. The organisation plays a critical role in policy advocacy, service delivery, and system navigation for carers across disability, aged care, and community services. Carers Queensland is also part of the National Carers Network as a Member of Carers Australia.

Carers Queensland operates at scale, with approximately 530 employees located across metropolitan and regional Queensland. The organisation is a major delivery partner under the NDIS Local Area Coordination (LAC) program and is one of the largest LAC providers nationally.

Beyond government‑funded services, Carers Queensland delivers a range of initiatives including:

• Carer Conversations (direct engagement with carers across regions)
• Carer Friendly Business Awards
• Education and training through its Registered Training Organisation (RTO)
• Workforce re‑entry and micro‑credential programs for carers

The organisation is values‑driven, purpose‑led, and deeply connected to the communities it serves.

Links:

• Annual report
• Strategic plan
• Financials 24-25
• Constitution

Carers Queensland is operating in a dynamic and complex environment, characterised by:

• Time‑limited government funding and tender cycles
• Ongoing reform across the NDIS, disability, and aged care systems
• Workforce challenges linked to contract uncertainty

The organisation is financially stable, with annual turnover of approximately $70m and strong cash reserves. While the current year is expected to be breakeven or slightly negative due to deliberate investment in strategic initiatives, the underlying fundamentals of the organisation remain strong.

Key strategic priorities include:

• Strengthening governance maturity and board effectiveness
• Diversifying revenue streams beyond government contracts
• Growing and stabilising the RTO to be commercially viable
• Preparing for major upcoming tenders, including the Carer Gateway
• Embedding strong organisational culture, safety, and inclusion

A recent independent Board Matters review has informed a program of governance improvement, with many recommendations already implemented and others actively underway.

Carers Queensland is seeking three new Non‑Executive Directors to join the Board, bringing complementary skills and experience to support the organisation’s next phase.

The roles are part of a planned refresh, with the Board moving to its constitutional maximum of nine directors. Additional appointments are anticipated following the next AGM.

Directors are expected to be active contributors who:

• Bring strong governance capability, with completed Company Directors qualification
• Engage between meetings through committee and working group participation
• Support the organisation’s strategic direction while maintaining clear governance boundaries

Board meetings are held bimonthly, with a strong emphasis on regional presence and visibility, including meetings hosted across Queensland.

Meeting Commitments:

• Board meetings: 6 per year (every second month), held across Queensland
• Additional 2–3 days p.a. for governance/strategy sessions
• Committees:
  • Finance, Risk & Compliance (current)
  • Data Governance & Emerging Technology (to activate)
  • People & Culture (to activate)
• Out of session work: Reading papers, providing input and engaging in board led initiatives
• Estimated total: ~2–3 days per month, including travel (covered)

Directors also participate in one Carer Conversation annually and occasional site engagement in conjunction with other activities such as the Board meeting or Carer Conversation.

Remuneration:

• Director fee: $15,000 p.a. + super
• Committee Chair loading + $2,500
• Access to salary packaging (PBI)
• Fees are under review as part of a formal benchmarking process

Download the Position Description

Across the three appointments, the Board is seeking depth and balance across the following areas:

Governance & Leadership (Essential)

• Demonstrated experience as a board director
• Strong understanding of fiduciary duties, risk, and organisational oversight
• Ability to operate effectively in a complex, regulated environment

Priority Skill Sets (Collectively across the three roles)

• People & Culture / Human Resources – workforce strategy, industrial relations, culture, psychosocial safety
• Information Management & Technology – data governance, cyber security, emerging technologies, AI
• Education & Training – adult education, RTO operations, commercial sustainability

Additional Experience (Highly Regarded)

• Government funding and tender environments
• Lived experience as a carer or close connection to caring roles
• Disability lived experience
• Culturally and linguistically diverse (CALD) backgrounds
• Regional Queensland location (preferably Gold Coast, Toowoomba, Rockhampton)
• Practical experience with the Carer Gateway would be very welcome

Candidates are not expected to meet all criteria individually as the Board seeks complementary capability across the three appointments.

Ideal candidates will be values‑aligned leaders who combine strong governance capability with a genuine commitment to social impact. They will be thoughtful contributors, comfortable with complexity, and motivated to support carers and communities across Queensland.

Windsor Group will manage the end‑to‑end search and selection process, including:

• Executive search and market engagement
• Candidate assessment and shortlisting
• Stakeholder and panel interviews

Shortlisted candidates will receive additional confidential materials, including:

• Board Matters review and summary
• Detailed governance documents (Board Charter, Constitution)
• Further financial and strategic information

Indicative timeline:

• Weeks 1–3: Screening
• Weeks 4-5: Windsor Group interviews

We will keep candidates updated throughout each stage.

When submitting your application, ensure your application includes:

• An up-to-date resume (in Word format)
• A covering letter (in Word format) outlining your interest and expertise relevant to the role

Submit your application quoting reference number KCMBDR to apply@windsor-group.com.au. For more information, please contact Kym Cheatham on 07 3211 0001.

Your application will be acknowledged by email within one business day.

View the live job advertisement here