Business and IT Systems Coordinator – The Ethnic Communities Council of Queensland (ECCQ)

Windsor Group has been appointed by Ethnic Communities Council of Queensland (ECCQ) to manage this executive search. As a profit‑for‑purpose organisation, we support our clients through ethical, values‑aligned recruitment across the nonprofit, government and commercial sectors.

Established in 1976, the Ethnic Communities Council of Queensland (ECCQ) is the peak organisation for multicultural communities in Queensland. ECCQ works to strengthen community capacity, advocate for multicultural communities, empower self-advocacy, and deliver culturally responsive health and aged care services. Its work is grounded in inclusion, equity, social justice, cultural responsiveness, dignity, safety, choice and community-led solutions.

ECCQ supports Queensland communities through advocacy, community development, health programs and aged care services. The organisation:

• Maintains strong relationships with multicultural communities, government and sector partners across Queensland.
• Advocates on issues affecting culturally and linguistically diverse (CALD) communities.
• Builds the capability of community organisations and leaders through training, mentoring and practical support.
• Delivers health promotion and education through a network of bilingual and bicultural workers.
• Supports culturally responsive aged care through residential care, in-home care and sector development programs.
• Partners with government, universities and community organisations to influence policy and strengthen service delivery.

ECCQ operates from West End and Indooroopilly, Brisbane, and employs over 400 staff.

Links
Website
ACNC Profile
Strategic Plan
Annual Report

ECCQ is entering a significant period of strengthening their foundations while maintaining strong operational and financial performance.

The organisation has:

• Established a strong reputation as Queensland’s peak multicultural organisation and a trusted provider of aged care, health and community services
• Maintained organisational stability while implementing the Aged Care Act 2024 and broader sector reforms
• Strengthened governance, workforce capability and organisational foundations to support future growth
• Developed a clear strategic direction focused on community impact, sustainability and sector leadership

The operating environment remains dynamic, characterised by:

• Significant reform across the aged care sector
• Required for culturally responsive services and support
• Workforce attraction, retention and capability challenges
• Increasing regulatory, compliance and technology requirements

ECCQ’s strategy at a glance:

Built on over 50 years of amplifying the voices, strengths and aspirations of multicultural communities across Queensland, ECCQ stands at a pivotal moment. Our legacy is one of advocacy, connection and impact, supporting generations of Queenslanders to belong, contribute and thrive. As they look to the future, they are building on this strong foundation to lead with purpose, deepen their impact and shape a more inclusive and equitable Queensland for all.

This presents a unique opportunity for executive leaders to help shape ECCQ’s next phase of growth and contribute to strengthening ECCQ’s foundations.

ECCQ is seeking a Manager who can:

• Coordinate implementation of the Technology Systems Review and Three-Year Digital Roadmap.
• Support ICT governance, cyber security, business continuity and disaster recovery capability.
• Lead technology implementation projects while managing day-to-day ICT operations and business systems.
• Build productive relationships with internal stakeholders and effectively manage the organisation’s outsourced ICT provider.
• Improve business systems, operational processes and technology utilisation across the organisation.
• Coordinate corporate services, facilities, property maintenance, office administration and operational support functions.
• Support organisational change management and facilitate the adoption of new systems and processes.

Key Priorities in the First 12 Months

• Coordinate delivery of priority Digital Roadmap initiatives.
• Strengthen vendor management, ICT service performance and governance frameworks.
• Improve business systems, reporting capability and digital maturity.
• Establish and embed business continuity and disaster recovery processes.
• Strengthen corporate services, facilities management and operational support systems across the organisation.

ECCQ is seeking a values-driven and solutions-focused manager who can work collaboratively across the organisation, balancing project delivery with operational responsibilities while reflecting ECCQ’s commitment to multicultural communities.

Download the Position Description here.

The ideal Manager, Systems Operations is a practical and organised professional who combines strong operational expertise with experience in business systems, ICT operations and corporate services. They are skilled at translating organisational needs into effective systems, processes and solutions that improve efficiency and support organisational performance.

They are collaborative, adaptable and hands-on, with experience coordinating technology-related projects, managing ICT environments and overseeing corporate services functions. They have experience managing outsourced ICT providers, understand ICT governance, cyber security and business continuity requirements, and are comfortable balancing project implementation with the ongoing management of day-to-day operations.

What sets them apart is their ability to coordinate multiple priorities while maintaining reliable and effective corporate services. They build strong working relationships, support the successful implementation of new systems and processes, and ensure the technology, facilities, infrastructure and operational support services that underpin ECCQ’s operations are efficient, secure and fit for purpose.

Windsor Group and ECCQ are committed to equal opportunity employment practices. Applications will be assessed on merit, and shortlisted candidates will be invited to interview. An offer of appointment will be made to the applicant whose written application and interview performance best demonstrate their ability to meet the requirements of the role.

Windsor Group will review applications as they are received. We encourage early applications, as screening begins immediately. Process steps:

• Initial screening by Windsor Group
• Consultant interview
• Client panel interview(s)
• Assessments (if required)
• Reference checks

Indicative timeline:

• Weeks 1–3: Screening
• Week 4-5: Windsor Group interviews

We will keep candidates updated throughout each stage.

When submitting your application, ensure your application includes:

• An up-to-date resume (in Word format)
• A covering letter (in Word format) outlining your interest and expertise relevant to the role

Submit your application quoting reference number KFGMCS to apply@windsor-group.com.au. For more information, please contact Kerri Foreman on 07 3211 0001.

Your application will be acknowledged by email within one business day.

View the live job advertisement here.