General Manager (Corporate Services) – The Ethnic Communities Council of Queensland (ECCQ)

Windsor Group has been appointed by Ethnic Communities Council of Queensland (ECCQ) to manage this executive search. As a profit‑for‑purpose organisation, we support our clients through ethical, values‑aligned recruitment across the nonprofit, government and commercial sectors.

Established in 1976, the Ethnic Communities Council of Queensland (ECCQ) is the peak organisation for multicultural communities in Queensland. ECCQ works to strengthen community capacity, advocate for multicultural communities, empower self-advocacy, and deliver culturally responsive health and aged care services. Its work is grounded in inclusion, equity, social justice, cultural responsiveness, dignity, safety, choice and community-led solutions.

ECCQ supports Queensland communities through advocacy, community development, health programs and aged care services. The organisation:

• Maintains strong relationships with multicultural communities, government and sector partners across Queensland.
• Advocates on issues affecting culturally and linguistically diverse (CALD) communities.
• Builds the capability of community organisations and leaders through training, mentoring and practical support.
• Delivers health promotion and education through a network of bilingual and bicultural workers.
• Supports culturally responsive aged care through residential care, in-home care and sector development programs.
• Partners with government, universities and community organisations to influence policy and strengthen service delivery.

ECCQ operates from West End and Indooroopilly, Brisbane, and employs over 400 employees.

Links
Website
ACNC Profile
Strategic Plan
Annual Report

ECCQ is entering a significant period of strengthening their foundations while maintaining strong operational and financial performance.

The organisation has:

• Established a strong reputation as Queensland’s peak multicultural organisation and a trusted provider of aged care, health and community services
• Maintained organisational stability while implementing the Aged Care Act 2024 and broader sector reforms
• Strengthened governance, workforce capability and organisational foundations to support future growth
• Developed a clear strategic direction focused on community impact, sustainability and sector leadership

The operating environment remains dynamic, characterised by:

• Significant reform across the aged care sector
• Required for culturally responsive services and support
• Workforce attraction, retention and capability challenges
• Increasing regulatory, compliance and technology requirements

ECCQ’s strategy at a glance:

Built on over 50 years of amplifying the voices, strengths and aspirations of multicultural communities across Queensland, ECCQ stands at a pivotal moment. Our legacy is one of advocacy, connection and impact, supporting generations of Queenslanders to belong, contribute and thrive. As they look to the future, they are building on this strong foundation to lead with purpose, deepen their impact and shape a more inclusive and equitable Queensland   for all.

This presents a unique opportunity for executive leaders to help shape ECCQ’s next phase of growth and contribute to strengthening ECCQ’s foundations.

The General Manager Corporate Services is a newly elevated executive leadership role responsible for strengthening ECCQ’s corporate foundations and supporting the organisation through its next phase of growth and organisational development. Reporting to the Chief Executive Officer and as a member of the Executive Leadership Team, the role provides strategic leadership across finance, people & culture, , corporate services, and technology. The role is accountable for building a contemporary Corporate Services function that delivers strong financial stewardship, workforce capability and operational support across the organisation.

A key member of the executive team, the General Manager Corporate Services will partner closely with the CEO, Executive Leadership Team and operational leaders to support organisational performance and informed decision-making. The role will ensure ECCQ remains financially sustainable, operationally resilient and future-ready while continuing to strengthen organisational effectiveness.

The portfolio includes leadership of finance, people & culture and ICT, with accountability for strengthening organisational capability and supporting the successful delivery of ECCQ’s strategic priorities. The role also oversees treasury management, investment performance, property and asset management, and maintains strategic relationships with external advisers, technology partners and service providers.

A major focus of the role will be partnering with Business Operations and leaders across the organisation to support the implementation of key organisational and digital improvement initiatives, including ECCQ’s Technology Systems Review and Digital Roadmap. This includes strengthening business systems, improving reporting capability, enhancing internal service delivery and contributing to sustainable organisational change. The General Manager Corporate Services will also play a critical role in developing workforce capability, succession planning and leadership development initiatives that support long-term organisational success.

Leadership & People

• Proven executive leadership capability with experience leading high-performing teams and supporting organisational improvement and change.
• Ability to build organisational capability, develop leaders and foster a collaborative culture.
• Commitment to inclusive, values-based leadership.

Strategy & Planning

• Strong strategic and commercial thinking.
• Ability to translate organisational priorities into practical outcomes and sustainable growth.
• Experience supporting organisational performance, business improvement and strategic implementation.

Operational & Business Acumen

• Strong financial, governance and risk management capability.
• Experience leading corporate services functions within a complex organisation.
• Ability to leverage systems, technology and data to improve organisational effectiveness and internal service delivery.

Stakeholder Engagement & Influence

• Strong relationship-building and influencing skills.
• Ability to partner effectively with Executives, Boards, Business Operations leaders and external stakeholders.
• Excellent communication and decision-support capability.

Values & Cultural Alignment

• High levels of integrity, accountability and professionalism.
• Commitment to diversity, inclusion and culturally responsive practice.
• Experience working with multicultural and culturally diverse communities will be highly regarded.
• Alignment with ECCQ’s purpose and commitment to multicultural communities.

This role represents a unique opportunity to contribute to the future of one of Queensland’s most respected multicultural organisations during a period of growth, renewal and organisational development. The successful candidate will have the opportunity to strengthen organisational capability, corporate services, support financial reporting and sustainability, improve ICT and help position ECCQ for long-term success.

Download the Position Description here.

The ideal General Manager Corporate Services is a seasoned CPA and executive leader with significant experience leading corporate services, finance or business support functions within a complex, regulated environment. A background in aged care will be highly regarded, particularly experience strengthening corporate capability and enhancing internal service delivery.

They are a strategic, commercially minded and financially astute leader who can balance long-term thinking with practical implementation. Partnering with the CEO, Executive Leadership Team bring sound judgement, accountability and the ability to translate strategy into sustainable outcomes that strengthen the effectiveness of Corporate Services.

Their leadership style is collaborative, authentic and empowering. They build trust quickly, develop high-performing teams, foster accountability and create environments where people feel supported to grow and succeed. They are confident strengthening organisational capability, improving corporate services, enhancing internal systems and processes, and supporting organisation-wide improvement initiatives while maintaining strong stakeholder relationships.

What will set the successful candidate apart is their ability to combine strategic leadership with genuine partnership. They will be values-driven, culturally responsive and recognised for building organisational capability, strengthening corporate services, enhancing financial stewardship and positioning Corporate Services as a trusted partner and enabler of organisational success. Experience working with, supporting or engaging multicultural and culturally diverse communities will be highly valued and will complement their ability to lead with understanding, integrity and purpose.

Windsor Group and ECCQ are committed to equal opportunity employment practices. Applications will be assessed on merit, and shortlisted candidates will be invited to interview. An offer of appointment will be made to the applicant whose written application and interview performance best demonstrate their ability to meet the requirements of the role.

Windsor Group will review applications as they are received. We encourage early applications, as screening begins immediately. Process steps:

• Initial screening by Windsor Group
• Consultant interview
• Client panel interview(s)
• Assessments (if required)
• Reference checks

Indicative timeline:

• Weeks 1–3: Screening
• Week 4-5: Windsor Group interviews

We will keep candidates updated throughout each stage.

When submitting your application, ensure your application includes:

• An up-to-date resume (in Word format)
• A covering letter (in Word format) outlining your interest and expertise relevant to the role

Submit your application quoting reference number KFGMCS to apply@windsor-group.com.au. For more information, please contact Kerri Foreman on 07 3211 0001.

Your application will be acknowledged by email within one business day.

View the live job advertisement here.