People & Culture Manager – Strive Community Care

Strive Community Care is a best practice community services provider specialising in supporting clients and organisations within the family preservation, OOHC, disability and youth sectors – particularly the Aboriginal and Torres Strait Islander and CALD communities. 

Strive Community Care Pty Ltd was established in 2020 by two community services professionals driven to create a social purpose organisation that actively supports vulnerable people. 

For more information, please visit:

Client website 

Client LinkedIn

As a For-Purpose organisation, Strive Community Care is geared to providing quality and innovative support to those in Queensland with a history of trauma and/or a psychosocial disability, to build capacity, achieve goals, and maximise opportunities in life. These services are offered in the family preservation, Out of Home Care, disability and justice fields within the community services sector focused on protecting and empowering those with the most complex needs. 

They are committed to supporting children and their families within the child protection system and those with a disability, and marginalised communities impacted by disadvantage and exclusion, thus creating greater equality in society through contributing to stronger people and families.   

A unique approach that sets them apart from other organisations is the holistic approach they take to children and young people in their care. With a strong emphasis on therapeutic care, the organisation is driven to provide exceptional services with a genuine intent for the care of children, young people, and families in their care. 

Organisational Chart

Having established their footprint in the Southeast corner of Queensland, the quality of their service, and a growing need has seen substantial growth in the company. With this growth, a unique opportunity has presented for an experienced People and Culture Manager with a drive to develop and enhance a best practice People & Culture function for Strive Community Care. 

With an established corporate services team, Strive Community Care are looking to add a skilled People and Culture leader to help develop the capabilities of this team and as a member of the Senior Leadership Team strengthen the strategic leadership of the organisation. With a blank canvas, the successful applicant will be the architect of the People and Culture function for Strive Community Care, developing a first-class operation that will extend the reach and capabilities of the organisation to support those most in need.  

This presents a great opportunity for a People & Culture Manager looking to grow their career and expand on their experience in a fast-paced dynamic setting, experience that will set them apart, due to the breadth of exposure across all facets of the HR function. 

Ongoing challenges faced by community-based service organisations centre around funding, human resources and risk management. The 24/7 in home care sector is challenging with a high fatigue level amongst frontline workers. Strive Community Services are well placed to confidently pre-empt and purposefully navigate these challenges having well developed systems and recently completing their HSQF accreditation. 

Young at heart, Strive Community Care has the exuberance and energy to play a life-changing role in the lives of vulnerable children and young people in our community. A people centric organisation, with a strong sense of team, there is a continuing focus on creating an environment where staff feel supported and empowered to make a difference. Trust and transparency are sewn into the fabric of this organisation’s culture.  

Learning and development are essential to the business’s success, as they enable the team to provide better service to clients. With the organisation offering tailored professional development pathways to employees there are numerous opportunities for growth and improvement, which in turn enhance client service. 

Strive Community Care has built a vibrant culture that celebrates its people, appreciating the collective contributions that drive its ongoing success.  

The People & Culture Manager contributes to the strategic and operational success of Strive Community Care through the management and delivery of organisational functions related to human resources, organisational culture and safety. This position is responsible for providing Human Resources (HR) and safety advisory services across the organisation.  

This role will partner with the Senior Leadership team on all matters relating to the HR, culture and safety functions and will work with these leaders to develop strategies that maximise the effectiveness and efficiency of the organisation’s workforce. 

Reporting directly to the Managing Director, you will oversee all aspects of People & Culture to ensure efficient workforce management and lead initiatives to enhance employee engagement, performance, and organisational culture. As part of a team dedicated to excellence, innovation, and social responsibility, your duties will include strategic leadership, talent management, championing a positive and inclusive work environment, making data-driven decisions, ensuring compliance with industry trends and legislation, and promoting safety and wellbeing. 

Your role will involve developing and implementing People & Culture strategies that drive organisational growth and sustainability, positioning Strive Community Care as an employer of choice. You will lead recruitment efforts to attract top-tier talent, oversee the seamless onboarding process, and manage performance evaluations to maximise employee potential. Additionally, you will cultivate a positive and inclusive work environment by championing diversity, equity, and inclusion initiatives, fostering a sense of belonging among all team members. 

Utilising people and culture metrics, you will evaluate the effectiveness of programs and initiatives, making data-driven decisions that continuously enhance their people and culture practices. Staying informed about industry trends, you will ensure staffing-related compliance with legislation in a care setting and best practices to encourage safety and mitigate risks effectively. Furthermore, you will drive WHS requirements and promote the organisation’s wellbeing focus, including safety planning, EAP services, monthly supervision, appropriate rostering, and post-incident support. 

Position Description 

• Assist in the development of Company Values and establishment of appropriate behaviours. 
• Drive the development, management and review of HR policies, processes and procedures. 
• Provide expert workplace relations advice, guidance and end-to-end hands-on case management on all people-related matters. 
• Manage the full recruitment life cycle from drafting advertisements to probations. 
• Manage and drive the staff ‘onboarding’ induction process in liaison with other staff, as required. 
• Drive the identification and implementation of HR strategies, including employee wellbeing. 
• Support staff in achieving best professional practice in pastoral care, mediation, disciplinary action, and informal and formal grievances. 
• Timely and accurate contract management and execution for all staff. 
• Development and management of position descriptions and the performance review process. 
• Oversight of day-to-day HR issues, including staff queries, remuneration changes and FTE calculations. 
• Support line managers to prepare and manage performance management processes and documentation. 
• Oversight of the staff exit process. 
• Manage leave processes and large accrued balances to ensure they are appropriately controlled. 
• Oversee all Workers’ Compensation matters, including RTW coordination, to ensure a safe working environment. 
• Provide staffing forecasts and statistics. 
• Manage the preparation of the annual HR Budget and the actual spending against the budget. 
• Attend weekly senior management and management meetings and provide information on all People & Culture matters, including recruitment, staff management, leave matters and workers compensation. 
• Chair the Consultative Committee(s) to resolve interpretation and related matters. 
• Prepare accurate and timely returns to all relevant Government and regulatory authorities. 
• Other duties as directed by the Managing Director 

• Tertiary qualifications in human resources (or equivalent) 
• At least five years of relevant experience delivering human resources solutions 
• Outstanding communication and interpersonal skills 
• Confidentially and sensitivity with a well-developed EQ 
• Demonstrated problem-solving abilities, and the ability to drive process improvements and to think laterally. 
• Strong organisational skills and the ability to manage varied deadlines and competing demands. 
• The ability to collaborate effectively with staff at all levels of an organisation to achieve and deliver results. 
• A positive, respectful and solution focused attitude especially when managing competing priorities. 
• A working knowledge of the SCHADS Award  
• NDIS Working Screening Clearance, Blue Card and Criminal History check required. 

• Managing Director 
• Senior Leadership Team 
• Service Managers 
• External advisors IR & EA 
• Workers Compensation Insurance 
• IR representatives 

• Proven 
• Articulate 
• Strong relational skills 
• Positive, friendly & open demeanour 
• Organised 
• Diplomatic  
• Resilient 

When submitting your application, ensure your application includes: 

• An up-to-date resume (in Word format) 

• A covering letter (in Word format) outlining your interest and expertise relevant to the role 

Submit your application quoting reference number MCPCMG to apply@windsor-group.com.au. For more information please contact Mike Conroy on 07 3211 0001. Your application will be acknowledged by email within one business day. 

View the live job advertisement and apply here.