Quality and Safeguarding Manager – Strive Community Care

Windsor Group has been commissioned by Strive Community Care to manage this important assignment. Windsor Group is a profit-for-purpose organisation providing expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across nonprofit, commercial and government sectors.  

Strive Community Care is a best practice community services provider specialising in supporting clients and organisations within the family preservation, Out of Home Care (OOHC), disability (NDIS), and youth sectors – particularly the Aboriginal and Torres Strait Islander and CALD communities. 

Strive Community Care Pty Ltd was established in 2020 by two community services professionals driven to create a social purpose organisation that actively supports vulnerable people.

Client Website

Windsor Group and Strive Community Care are both committed to equal opportunity employment practices. Applications for the position of Quality and Safeguarding Manager will be assessed on merit and selected applicants invited to interview. An offer of appointment will be made to the applicants whose written application and interview responses best demonstrate their ability to meet the requirements of the role. 

Although this role does not have a closing date, we recommend you lodge your application as soon as possible.  

Windsor Group will be reviewing applications, aiming to conduct interviews the week commencing 1 December 2025 with client presentations following shortly after.  

As a For-Purpose organisation, Strive Community Care is geared to providing quality and innovative support to those in Queensland with a history of trauma and/or a psychosocial disability, to build capacity, achieve goals, and maximise opportunities in life. These services are offered in the family preservation, OOHC, disability and justice fields within the community services sector focused on protecting and empowering those with the most complex needs. 

They are committed to supporting children and their families within the child protection system and those with a disability, and marginalised communities impacted by disadvantage and exclusion, thus creating greater equality in society through contributing to stronger people and families.   

A unique approach that sets them apart from other organisations is the holistic approach they take to children and young people in their care. With a strong emphasis on therapeutic care, the organisation is driven to provide exceptional services with a genuine intent for the care of children, young people, and families in their care. 

Having established their footprint in the Southeast corner of Queensland, the quality of their service, and a growing need has seen substantial growth as the company expands its services into new regions and locations including Sunshine Coast, Central Queensland, Ipswich and Toowoomba.  

With the expansion journey underway, Strive are actively seeking an experienced and innovative Quality and Safeguarding Manager to join the Senior Leadership Team.

Strive Community Care is currently navigating several challenges as it grows.  Maintaining high standards of service delivery and compliance is vital, necessitating effective risk management and quality assurance practices. To achieve this, investment in new systems and software such as Clear Care (CRM), Cloud Assess (LMS) and Employment Hero (HRM) has been made.   Additionally, with growth comes increased scrutiny and the need to meet various legislative requirements, making regulatory compliance a critical focus.  

Maintaining the organisation’s values and culture during rapid growth can be challenging, requiring a balance of driving standards with empathy and kindness to foster a supportive work environment.  

The Quality and Safeguarding Manager plays a pivotal role in shaping and maintaining the organisation’s commitment to excellence, safety, and compliance. This senior leadership position is responsible for embedding the organisation’s purpose, vision, and values into all aspects of operations, ensuring that every interaction, document, and communication reflects these principles. A key focus is creating and promoting a welcoming and safe environment for children, young people, people with disabilities, and staff, while modelling core leadership values of transparency, accountability, and engagement. 

Strategically, the role contributes to the development and implementation of the organisation’s long-term direction in collaboration with management, staff, clients, and stakeholders. The Manager leads the conversion of strategic plans into actionable annual operational plans across regions, monitors government reforms and industry trends, and ensures services remain current and responsive. This includes managing the department’s annual budget, monitoring expenditure, and reporting progress against objectives to the Managing Director. Establishing reliable performance indicators and maintaining robust reporting frameworks are essential components of this responsibility.  

Community engagement is another critical aspect of the role. The Manager represents the organisation to a wide range of stakeholders, fostering strong relationships with government representatives, provider networks, and community partners. By proactively responding to emerging community needs, the role supports organisational growth and ensures the delivery of high-quality services within an expanding footprint. 

In service design and delivery, the Manager ensures consistent, financially viable services that meet client needs and comply with government requirements and service agreements. They lead a committed management team focused on continuous improvement, oversee program evaluations and feedback processes, and contribute to long-term sustainability through innovative practices and strong relationship management. 

As a member of the Senior Leadership Team, the Quality and Safeguarding Manager cultivates an environment of open communication, problem-solving, and accountability. They mentor staff to embed a culture of quality and practice improvement, provide expert advice on quality and safety, and drive innovation and change in response to emerging needs. Performance management, including setting KPIs and conducting reviews, is a key responsibility. 

The role also encompasses strategic management, including ongoing analysis of quality systems, advising the senior leadership team on regulatory and reporting requirements, and ensuring alignment with organisational strategy. Workforce planning and structural adjustments fall within this remit to guarantee adequate resources and skills for future needs. 

Operationally, the Manager develops and implements frameworks for quality systems, accreditation, and continuous improvement. They establish reporting mechanisms, monitor performance indicators, and lead initiatives to maintain best practice standards. Preparing for external accreditations, conducting gap analyses, and strengthening risk management processes are integral to safeguarding client safety and wellbeing. 

Role Responsibilities

• Maintain HSQF certification (Feb 2025) and licensing (Aug 2025) requirements, ensuring compliance with renewal timelines.  
• Deliver case clinics and conduct quarterly reviews of complex cases.  
• Oversee Positive Behaviour Support plans, incident response, and safeguarding practices.  
• Develop training resources and manage the Learning Management System (Cloud Assess).  
• Support implementation of new CRM (ClearCare) and Employment Hero integration.  
• Represent the organisation at conferences, stakeholder forums, and sector events.  
• Enhance external visibility and reputation through proactive engagement.  
• Build and maintain relationships with funders, key stakeholders, and agencies, confidently articulating the organisation’s purpose and services using sector-specific language. 

Position Description

• 5–10 years’ experience in Out of Home Care (OOHC), including senior practitioner and management roles.  
• Tertiary qualifications with strong understanding of sector language, policy, and departmental expectations.  
• Proven expertise in coaching, compliance, and trauma-informed practice.  
• Highly resilient, emotionally intelligent, and committed to consumer and youth-focused outcomes.  
• Demonstrates a growth mindset and the ability to act as a strategic partner in organisational development.  

When submitting your application, ensure your application includes: 

• An up-to-date resume (in Word format) 

• A covering letter (in Word format) outlining your interest and expertise relevant to the role 

Submit your application quoting reference number SMQMOH to apply@windsor-group.com.au. For more information please contact Sonia Matthews on 07 3211 0001. Your application will be acknowledged by email within one business day. 

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