Operations Manager – co.as.it

Windsor Group has been commissioned by co.as.it. to manage this important assignment. Windsor Group is a social enterprise providing expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across nonprofit, commercial and government sectors.

co.as.it. Community Services Ltd. is a service provider within the aged care and community services industry, which has won recognition for high quality service delivery and excellence in care. Constant research, planning and improvement ensures that co.as.it’s programs and services are relevant, responsive and meet the diverse needs of its clients, especially those from CALD (culturally and linguistically diverse) backgrounds. Funding provided by the Commonwealth and State Governments enables the organisation to fulfil this important role within the community.

With over 40 years’ experience in providing services to CALD communities, co.as.it. is well placed to understand the needs of people from different cultural and language backgrounds, coordinate services with clients and family members and assign care staff who are aware of the client’s preferences, religious beliefs, special celebrations and regional culinary requirements. Often the care staff will speak the same language as the client.

co.as.it. assists NDIS clients and supports people aged over 65 to remain living in their own homes. In addition to these programs, it supports and assists people aged under 65 to live independently under the Queensland Community and Support Scheme. co.as.it. also self-funds a number of initiatives to improve the quality of life of culturally and linguistically diverse and mainstream communities. These include social outings, physical activities such as dance classes, stay active classes, community centres, cultural support to aged care facilities, dementia and carer support.

Constantly undertaking research studies to gather information on the difficulties and concerns of the CALD community member that may not be able to access mainstream services due to language barriers, feel isolated due to declining traditional networks, poor written and/or spoken English skills, lack of computer literacy, difficulty with transport and geographical dispersion or remoteness. This information is often used to seek Government funding for projects that will inform and educate the CALD person and establish support networks that will make a difference in their daily lives.

Client website

ACNC Profile

Windsor Group and co.as.it. are both committed to equal opportunity employment practices. Applications for the position of Operations Manager will be assessed on merit and selected applicants invited to interview. An offer of appointment will be made to the applicants whose written application and interview responses best demonstrate their ability to meet the requirements of the role.

With the upcoming retirement of long-term CEO, Dina Ranieri, co.as.it has strategically put in place succession planning to facilitate the transfer of knowledge. As part of this planning the position of Operations Manager has been identified.

As such, an opportunity now exists for an accomplished and proven Operations Manager with substantial aged care/disability services/community services experience to join the senior leadership team as head of operations.

The Operations Manager is a critical member of the executive leadership team at co.as.it, bringing strong business acumen and operations experience within the Aged Care sector you can help grow and strengthen the organisation.

Position Description 

Self-driven and comfortably working autonomously & collaboratively you are a solutions seeker with a strong customer centric’ focus. An experienced operations manager comfortable working across multiple facets of the business.

• Qualification in business management or equal experience in a similar position within a community organisation.
• Strong knowledge of aged care and disability industry.
• Professional attitude with high work ethics.
• Exceptional leadership and communication skills.
• Ability to promote efficiency toward achieving business objectives.
• Advanced knowledge of best business practices.
• Highly developed communication and interpersonal skills
• Demonstrated ability to build effective relationships with all levels of staff.
• Strong organisational skills and ability to multi-task and problem solve.
• Excellent writing skills
• A high level of tact and confidentiality.
• Ability to be responsive, flexible, and agile in response to changing industry.
• Excellent attention to detail in preparing materials, managing sensitive information and processing of tasks.
• Comprehensive understanding of relevant standards and legislations related to aged care/disability services/community services.
• Integrity and ethical awareness due to confidentiality of Co.As.It.’s affairs.
• Ability to interact and work cooperatively with Management and others in a team environment.
• Ability to follow directions and respect decisions and requests by made by Management.
• Excellent computer literacy, confident and capable in using systems and technology as required for the position.
• Excellent critical thinking skills and the ability to exercise good judgement and the ability to function in a rapidly changing work environment.

Personal Attributes required:

• Excellent Decision-making capabilities
• High Emotional Intelligence
• Strong drive & passion for Aged Care sector
• High level of care and customer engagement
• CALD experience
• Highly collaborative
• Solid interpersonal skills
• Strong outcome focus
• Purposeful and structured in approach with strong attention to detail
• Excellent communication & relationships management skills

When submitting your application, ensure your application includes:

• An up-to-date resume (in word format)
• A covering letter (in word format) outlining your interest and expertise relevant to the role

Submit your application quoting reference number MCACOM to apply@windsor-group.com.au. For more information, please contact Mike Conroy on 07 3211 0001. Your application will be acknowledged by email within one business day.

Apply here