SERVICE DELIVERY MANAGER – Logan

Lead, drive change & build confidence in teams working to support socially excluded individuals with disabilities and complex support needs.

  • Dip in Community Services, Social or Business Management
  • Clinical support experience – ideally PBSP/challenging behaviours
  • FT + some shared on-call

Lead teams through unprecedented change to this challenging area of service provision.

If you’ve worked in this area of clinical welfare before – and we expect you have – then you know how much you need to own a very special skills set, strong character, an almost unflappable personality, emotional maturity, resilience and the determination to never give up.

You will need all of those attributes – and more – as you manage well-trained support teams, enthusing, coaching, mentoring and guiding them so that they feel safe and supported though the most trying situations. As you expand their capabilities you’ll build their confidence.

But, right now, you also need to be a particularly optimistic, agile and tenacious leader of change.  NDIS is sweeping out the old and bringing new, quite different ways of doing things. New systems, additional reporting and altered legislation can bring its own difficulties – but none so complex or frustrating – as human nature itself.

Often, the hardest part of managing people confronted with change is in uplifting the attitudes of those who are finding the new ways difficult. So, we really need a leader who will not get weighed down by the resisters but has the confidence and agility to “sail on through”, taking each new day as the exciting challenge that it is.

And of course, you’ll have plenty of support. Widely acknowledged for its success and best practice in this challenging area of service provision, this well-resourced organisation leads the field in providing client-social, social and clinical services in caring ways that align with its church-based beliefs. So you too will be in safe hands.

In this situation, most clients are domiciled in supported individual living environments – often in groups of four – where they are provided with round-the-clock supervision. Most have disability, mental health issues and/or challenging behaviours so complex they may require restrictive practices.

To ensure that all care delivered to these vulnerable people is flexible, innovative, responsive and timely, you will need to bring to this role:

  • a Diploma in Community Services, Social or Business Management OR several years’ experience in Coordination or Case Management, ideally with added Professional Development
  • significant experience in a comparable leadership role.
  • Understanding of Restrictive Practice, Positive Behaviour Support Plans and the legislation and reporting requirements around them.
  • in depth, up-to-date knowledge of NDIS in all its applications
  • excellent communications and interpersonal skills. Proven financial literacy
  • proficiency in Microsoft Office suite + TRACC’s with Aurion an advantage
  • strong leadership qualities to manage a workforce which is diverse in age, gender & culture
  • first rate decision-making, negotiation, conflict resolution & problem- solving skills
  • knowledge and understanding of contemporary mental health practices, disability/aged/mental health funding standards and guidelines and/or associated requirements for funding audits
  • intuition, compassion, common sense, a calm approach and an unshakeable belief in yourself

This position leads a program that is held in very high regard. So, it offers an excellent opportunity to help socially excluded people while adding strength to your own reputation in the industry. There are also future opportunities for advancement in this large non-profit organisation.

To be considered for this role, please forward your cover letter and your resume in WORD format quoting reference number NMSDML-Web to apply@windsor-group.com.au or contact Nicola Manson on 07 3211 0001.

Location: Brisbane – Southern Suburbs & Logan
Role: Executive

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