- Experience within the mental health space is mandatory
- 15-20 hours per week including shift work
- Brisbane Location
The role:
Are you an individual that is resilient and can deal with a high pressured, sensitive environment? The role of the Client Outcome Facilitator will deal with the day to day running of a facility, undertaking administrative duties and assisting clients with their needs.
As a Client Outcome Facilitator, your main responsibilities will include:
- Day to day running of facilities (be the “go to” person for the clients)
- Reception and admin tasks
- Assisting clients with their individual needs and review of case management plans
- Provide holistic end-to-end client support throughout the client journey
- Undertake case management activities with a supported approached, focusing on client needs, community supports and capacity building
- Initial assessment and screening of client engagement and suitability
- Ongoing assessment of client needs including risk assessments and safety planning where appropriate
- Providing emotional and practical support that is proactive, persistent, reliable and comprehensive and provided in a manner that is respectful of the dignity and privacy of individuals
Skills and experience required:
- Previous experience as a Support Worker or equivalent within the program area of operation
- Personal aptitude for working within set guidelines and adhering to all relevant policies and procedures
- Developed interpersonal, communication and organisation skills including the ability to exercise judgement and contribute to a team environment
- Ability to deliver advocacy on behalf of clients and always ensure confidentiality of client information
- Certificate III in Community Services or related field or Alcohol and Other Drug (AOD) tertiary qualification
If you meet the above requirements and are interested in this role, please forward your cover letter and resume in WORD format quoting reference number CFCOFV to apply@windsor-group.com.au or contact Charlie Falvey on (07) 3211 0001.
Windsor Group is committed to equal employment opportunities and providing a safe, inclusive, and supportive workplace where individuals and diversity are encouraged. As a social enterprise, Windsor Group provides expert advice, HR services, executive search, and recruitment services for executive, permanent, and temporary/contract roles across commercial, government, and non-profit sectors.
