Executive Director Positions – Office of Health Ombudsman

The Executive Director, Operations, Performance, and Quality (the ED) is a new position reporting to the Health Ombudsman. The ED is responsible for the effective and efficient oversight and management of serious and high-risk matters, as well as cross-functional service delivery. Specifically, the ED is required to oversee the operations of the Immediate Action and Monitoring and Compliance Teams, along with policy, advisory, executive functions, stakeholder engagement and driving performance and quality improvement.

The ED provides high-level advice to the Health Ombudsman in relation to serious and high-risk matters, including decisions relating to immediate action and public statements, which appropriately consider administrative law principles, legislative requirements, risk-management factors, relevant precedent, and is required to demonstrate sound decision-making. The ED is required to develop practice approaches across the Office of the Health Ombudsman functions which reflect the Office’s values and strategic and operational objectives and ensure that the Office of the Health Ombudsman provides person-centred, trauma-informed and safe services.

As you will be working so closely with the Health Ombudsman, the other Executive Directors and a range of stakeholders, it’s vital that you are a collaborative, flexible and poised professional, with an engaging personality. In this key role you will need to possess personal qualities such as well-developed resilience, judgement and critical thinking to manage complex and sensitive matters.

This role requires working closely with other divisions and implementing cross-functional approaches which ensure that actions taken by the Office are coordinated and informed by relevant legal and clinical advice. You will lead a team to deliver quality improvement processes, including service delivery complaints, and key projects to enhance and increase the efficiency and effectiveness of the complaints and regulatory functions.

The ED requires experience and an understanding of complaints, regulatory and risk management processes including experience in the application of legislative requirements within the context of assessing and prioritising high risk and serious matters. The ED is required to build and sustain professional working relationships with internal and external stakeholders and to lead a team to deliver quality improvement processes, including service delivery complaints, and lead projects to enhance and increase efficiency and effectiveness of the complaints and regulatory functions.

To be successful in this role you will have:

• Desirable qualifications relevant to the application of legislative requirements and statutory decision making.
• High level leadership management and mentoring of high-performance teams by developing and motivating employees to align with organisational strategic and operational goals. (Results)
• High level experience and understanding of complaints, regulatory and risk management processes including experience in the application of legislative requirements within the context of assessing and prioritising high risk and serious matters. (Accountability)
• Demonstrated track record in practicing sound corporate governance, resolving issues independently and maintaining political impartiality. (Accountability)
• High function-level leadership, strategic thinking, and management skills to deliver outcomes within a complex health complaints environment. (Vision)
• Demonstrated high quality analytical and communication skills enabling provision of high-level strategic advice reporting to the Ministerial and senior executive levels and engaging with a broad range of stakeholders. (Results)
• Demonstrated ability to build and sustain relationships with internal and external stakeholders and demonstrated excellent active listening, negotiation, consultation, facilitation, and oral communication skills. (Accountability)
• Understanding of the health sector, safety and quality issues in the provision of health services and knowledge of or ability to rapidly gain knowledge of the Health Ombudsman Act 2013 and Health Practitioner Regulation National Law (Queensland). (Accountability)
• A demonstrated commitment to innovation and continuous quality and business improvements within a complex and sensitive environment with competing human and financial resource needs. (Results)
• High-level ability to project manage within a dynamic, professional environment with a focus on accountability and deliverables. (Results)

Download the PD here

When submitting your application, ensure your application includes: 

• An up-to-date resume (in Word format) 

• A covering letter (in Word format) outlining your interest and expertise relevant to the role 

Submit your application quoting reference number KJEDOP-W to apply@windsor-group.com.au. For more information please contact Kaye Jeffers on 07 3211 0001. Your application will be acknowledged by email within one business day. 

View the live job advertisement and apply here.

The Executive Director Investigations (the ED) holds a crucial position in ensuring public health and safety through effective leadership of the investigations division stop the role involves overseeing the examination of complaints related to health practitioners and services, particularly those that may require disciplinary actions or urgent regulatory responses.  You will be responsible for the investigation of complaints and other matters related to health practitioners and services, that raise serious issues of public health or safety, raise questions of appropriate care, treatment, conduct or potential systemic issues in health service delivery

The ED is tasked with ensuring that investigations are carried out with integrity and accordance with established best practises, thereby nurturing a culture of accountability and excellence within the division. Critical thinking is vital in this role as the executive director must adeptly manage complex high stakes investigations while engaging with various stakeholders including the Australian health practitioner regulation agency another government bodies.

It is critical for this role to have a comprehensive understanding of legislative frameworks and healthcare standards to analyse intricate clinical performance issues and systemic challenges within health service delivery. In addition, the Executive Director is responsible for leading a team focused on achieving the office’s strategic goals while maintaining operational effectiveness by fostering a culture continuous improvement while implementing innovative investigative practices.  The role requires a strong commitment to ethical governance and political impartiality, ensuring all actions align with OHO’s values and priorities ultimately the Executive Director is accountable for achieving positive outcomes in a patient safety quality can while effectively managing resources within budgetary constraints and building collaborative relationships with high level stakeholders.

As you will be working closely with the Health Ombudsman, the other Executive Directors and a range of stakeholders, it’s vital that you are collaborative, flexible and a poised professional, with an engaging personality. This role requires working closely with other divisions and implementing cross-functional approaches which ensure that investigations are informed by relevant legal and clinical advice and obtain the required evidence for urgent regulatory responses, disciplinary proceedings or recommendations to address identified safety or quality issues in health care.

To be successful in this role you will have:

• Desirable qualifications relevant to the application of legislative requirements and statutory decision making.
• Demonstrated ability to engage with a broad range of stakeholders effectively and impartially with the ability to represent and promote the organisation both internally and externally. (Results)
• Demonstrated high quality leadership and management skills and the ability to effectively motivate people to achieve quality outcomes within tight timeframes. (Results)
• Demonstrated extensive knowledge of, and proven experience in, leading and co-ordinating teams in a dynamic, complex, and sensitive environment. (Results)
• Demonstrated extensive knowledge of legislative requirements in the context of managing high volume, high risk, complex and sensitive complaints, and knowledge of, or the ability to quickly acquire knowledge of, the Health Ombudsman Act 2013 and the National Law. (Accountability)
• Demonstrated extensive knowledge of, or ability to quickly acquire knowledge of, the health sector, patient safety and quality issues and what constitutes professional, safe, and situation-appropriate healthcare practices to determine the appropriateness of a health service provider’s conduct, performance, and provision of health care. (Accountability)
• Experience providing advice and reporting to Ministerial and senior executive levels. (Results)
• Demonstrated track record in practicing sound corporate governance, political impartiality, and independence. (Accountability)
• An understanding of the Queensland healthcare environment (Vision).

Download the PD here

When submitting your application, ensure your application includes: 

• An up-to-date resume (in Word format) 

• A covering letter (in Word format) outlining your interest and expertise relevant to the role 

Submit your application quoting reference number KCEDIN-W to apply@windsor-group.com.au. For more information please contact Kym Cheatham on 07 3211 0001. Your application will be acknowledged by email within one business day. 

View the live job advertisement and apply here.