Clinical Services Manager – Lives Lived Well

Windsor Group has been commissioned by Lives Lived Well to manage this important assignment. Windsor Group is a profit-for-purpose providing expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across nonprofit, commercial and government sectors.

For over 40 years, Lives Lived Well has been supporting people to live their lives well. 

We are a not-for-profit healthcare provider that offers evidence-based services across Queensland, New South Wales and South Australia. We specialise in supporting people with concerns related to: 

• alcohol and other drugs (AOD) 
• mental health 
• transitioning from corrective services 
• veterans’ wellbeing 
• gambling. 

With heartfelt dedication, we work with individuals to craft personalised plans, reduce harm, nurture recovery, and inspire positive and lasting change. We bring experience, empathy, and a judgement-free approach to every person’s journey, recognising that life is complex. Side by side, we unlock capacity for change, offering compassionate, person-centred support grounded in evidence-based clinical practices. 

Client website 

ACNC Link 

Windsor Group and Lives Lived Well are both committed to equal opportunity employment practices. Applications for the position of Clinical Services Manager will be assessed on merit and selected applicants invited to interview. An offer of appointment will be made to the applicants whose written application and interview responses best demonstrate their ability to meet the requirements of the role. 

Around 5 years ago LLW merged with Lyndon AOD services in NSW.  Wyla was originally a Lyndon rehab and detox service located on the Bloomfield Hospital site in Orange – which was subsequently taken over by LLW.   Elouera was established just after the merger was completed and is the only AOD residential rehabilitation service in the region. Initially focused on First Nations families, it is used more broadly now. The community and outreach services offered by LLW are based in Bing Street and are also under the remit of this CSM.  Many of the staff worked at Lyndon for long periods of time, have been present through the merger and now work for LLW.  It has been challenging process, which was not always well received.  The demand for AOD services is high and there is a perception that “getting in” to the service is difficult.  

The service model includes pre and post support to maximise the chance of success for clients who do the “live in” program. Staff include Registered Nurses, AOD Support Workers, Treatment Facilitators and Pre and Post Treatment support.  Each residential site also has a Team Leader. The model is evidence based and outcomes focused.  Shared services offered by LLW in Queensland include HR, finance, marketing and comms, clinical governance etc.  Operations reviews, executive touchpoints and clinical governance meetings are monthly.    

The Manager (Clinical Service Orange Residential Services is responsible for the efficient and effective delivery and ongoing development of Wyla Withdrawal and Residential, and Elouera Women’s and Children Residential, in Orange NSW. 

• Important services in the Orange community – clients travel from across the Central West NSW region to access both Wyla and Elouera 
• Interim Manager has been in place & will do a handover with successful candidate. 
• Funding is secure for both sites. 
• Onboarding & Laptop, phone provided etc. 
• Fleet cars available during work hours. 
• Support provided by Team Leader on each site plus the Assistant Director (Clinical). 
• Sophisticated and robust systems and processes in place. 
• Clinical Governance Framework is validated, and evidence supported – they are a leader in this space  
• Leadership experience, strong managerial skills are needed – facilities management is part of this role 

Elouera:   https://www.liveslivedwell.org.au/our-services/live-in-recover/elouera/ 

Wyla:       https://www.liveslivedwell.org.au/our-services/live-in-recover/wyla-rehab/ 

Essential 

• Formal tertiary qualification in a related discipline, ideally as a Registered Psychologist, or Sociasl Worker, Registered Nurse etc.   
• Current annual practicing certificate from the Australian Health Practitioner Regulation Agency or the relevant professional body  
• Significant experience in managing the delivery of clinical services (5 yrs min) 
• Understands Residential Services Settings (Mental Health, Aged Care etc) 
• Facilities management  
• Understands rural settings like Orange and closeknit communities/politics 
• Experience in funder reporting, financial management, budgets, key stakeholder engagement 

Desirable  

• Clinical Lead/Services Manager /Aged Care Manager experience – people focused but able to lead and make decisions  
• Experience in working with vulnerable individuals and populations including First Nations   
• Experience in working in a trauma informed and recovery-oriented service, with individuals experiencing complexity (AOD and MH issues). 
• Excellent stakeholder engagement and partnership skills. 
• Excellent organisational and time management skills, including the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines. 
• Highly developed verbal and written communication skills and a demonstrated ability to work in a team within a diverse environment. 
• Incredible flexible & innovative during this growth phase. 
• High levels of professionalism, confidentiality and discretion. 
• Positive and collaborative team player. 
• Strong leadership and coaching skills.  
• Blue Card, Driver’s License, Police Check 

Download the Position Description here

When submitting your application, ensure your application includes: 

• An up-to-date resume (in Word format) 
• A covering letter (in Word format) outlining your interest and expertise relevant to the role 

Submit your application quoting reference number AOCSMR to apply@windsor-group.com.au. For more information please contact Adam Oakhill on 07 3211 0001. Your application will be acknowledged by email within one business day. 

View the live job advertisement and apply here